REFUND POLICY

At Amino Asylum, we prioritize your health and satisfaction. Due to the sensitive nature of pharmaceutical products, our refund policy for drugs purchased from our website is comprehensive and designed to comply with regulatory standards while ensuring your safety.

1. Eligibility for Amino Asylum Refunds and Returns

  • Prescription Drugs:
    Prescription medications cannot be returned or refunded once dispensed and sold, as per industry regulations and safety standards. These medicines are personalized and cannot be resold or reused due to health risks and legal restrictions. Exceptions are only made if there is an error in dispensing (e.g., wrong medication or dosage) or if the product is defective or damaged upon arrival. In such cases, please contact us immediately with evidence for assessment.

  • Non-Prescription (Over-the-Counter) Drugs:
    Returns and refunds may be considered only if the product is unopened, sealed, and returned within 14 days of receipt. The product must be in its original packaging, undamaged, and unused. Approval for such returns is subject to inspection and discretion.

  • Non-Returnable Items:

    • Opened or used medications

    • Products past their expiration date or near expiry

    • Customized or compounded medications

    • Products without original packaging or with broken seals

    • Refrigerated or temperature-sensitive medicines once shipped

2. Refund Request Process

  • To request a refund or report an issue, please contact Amino Asylum Customer Support within the specified time frames:

    • Within 7 days for damaged, defective, or incorrect products

    • Within 14 days for unopened non-prescription drug returns

  • Provide your order number, detailed reason for the refund, and photographic or video evidence if applicable.

  • Refund requests outside these timeframes or for non-eligible products will not be accepted.

3. Amino Asylum Return Shipping and Handling

  • Customers are generally responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).

  • Use a trackable shipping method to return products. Amino Asylum is not liable for lost or damaged returns.

  • Returned items must be securely packaged to avoid damage during transit.

4. Inspection and Refund Timeline

  • Upon receipt, all returned products will be inspected to verify eligibility for refund.

  • Refunds will be processed within 7-10 business days after inspection and approval.

  • Refunds will be issued to the original payment method. If unavailable, store credit may be offered.

  • Shipping and handling fees are non-refundable except in cases of error or defective products.

5. Damaged, Defective, or Incorrect Orders

  • If you receive a damaged, defective, or incorrect drug, notify us within 7 days of receipt.

  • Provide photographic or video evidence to facilitate verification.

  • We will arrange for a replacement or full refund at no additional cost to you.

  • Return shipping for such cases will be covered by Amino Asylum.

6. Cancellation Policy

  • Orders for drugs can be cancelled within 1 hour of placing the order before processing begins.

  • Once the order is marked as “processing,” cancellations and refunds are no longer accepted due to the nature of pharmaceutical preparation and dispensing.

7. Restocking Fees and Deductions

  • A restocking fee of up to 25% may be applied for approved returns of non-prescription drugs to cover handling and inspection costs.

  • No restocking fees apply for defective or incorrect products returned within the stipulated time.

  • Partial refunds may be issued if the returned product shows signs of use, damage, or missing components.

8. Legal and Safety Considerations

  • Due to health and safety regulations, prescription drugs are exempt from standard distance selling refund rights.

  • Returned prescription drugs must be destroyed and cannot be resold, impacting refund eligibility.

  • Amino Asylum complies with all applicable pharmaceutical regulations to ensure product safety and authenticity.

9. Contact Information

For all refund, return, or cancellation inquiries, please contact:

Address: Amino Asylum, 5692 Karen Ave, Cypress, CA 90630, USA

By purchasing drugs from Amino Asylum, you acknowledge and agree to this refund policy. We are committed to transparency and your health, and we encourage you to reach out with any questions or concerns.